At FlatAway, we understand the need for comfortable and hassle-free accommodations, whether you're traveling for work, leisure, or a mix of both.
24/7 Support and Guest Services
Easy Booking Process
Seamless Check-in and Check-out
Fully Furnished and Professionally managed
Ease and Flexible Cancellation policy
Tailored Stays to Suit Your Needs
How does Flataway handle payment processing for direct bookings?
Flataway utilizes Stripe, a leading and trusted online payment processor, for all direct bookings. This ensures that your payment details are encrypted, secure, and private, providing you with a seamless and safe booking experience.
Will I receive any information about the property I've booked directly?
Yes, after completing your direct booking, Flataway provides a comprehensive guide for the property. This guide includes essential details, amenities, local tips, and any other information you might need to make your stay comfortable and enjoyable.
How does Flataway ensure consistent quality across its properties?
Flataway is committed to offering a top-tier experience for all guests. We meticulously vet and partner with professional property managers to ensure that every property listed meets our high standards. Whether it's the amenities, cleanliness, or the overall ambiance, you can expect consistent quality and comfort across all Flataway properties.
What is Flataway's cancellation policy for direct bookings?
We understand that plans change, that is why we have made sure to accomodate that in our cancellation policy. In most cases you will be able to get a full refund 14 days prior to the start of your reservation.
What kind of support does Flataway offer during my stay?
Flataway offers a 24/7 online concierge service for all guests. Whether you have questions, need recommendations, or require assistance with anything related to your stay, our dedicated concierge team is always available to assist you.
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