1. Booking Process and Pricing
To book a property on FlatAway, you must follow the steps provided on our platform. Once you have selected your desired property and dates, you will be prompted to provide the necessary information and make a payment to secure your reservation. All amounts displayed on our platform are inclusive of tourist taxes and VAT, where applicable.
When booking a property, you agree to pay all applicable fees, including any required deposits, taxes, and service charges. Payments must be made through our platform using an accepted payment method, such as a credit or debit card or bank transfer. We use Stripe as our payment provider, which processes your payment information securely.
3. Booking Confirmation
After completing your booking and making a successful payment, you will receive a booking confirmation via email. This confirmation will include essential information about your reservation, such as the property address, check-in and check-out dates, and contact information for the property owner or manager.
4. Check-In and Check-Out
Unless otherwise stated in the property listing or otherwise agreed upon with the FlatAway team, guests can check-in at a property starting at 3pm and must check-out before noon. Early check-in and late check-out may be possible but cannot be confirmed until 12 hours prior to the check-in or check-out time. If a guest checks out three (3) or more hours after the check-out time, or checks-in three (3) or more hours before the check-in time, they will be charged for one (1) additional night at the same daily rate as the entire reservation.
5. Cancellations and Refunds
If no specific cancellation policy is included in the property listing, cancellation refunds are as follows: if the booking is canceled 14 days or more before check-in: 100% refund; between 7 and 14 days: 50% refund; less than 7 days: no refund. If you need to cancel your reservation, you must do so through our platform or by contacting our customer support team.
6. Children and Infant Amenities
Children under the age of 3 can stay free of charge at our properties when sharing a bed with at least one paying adult. Portable beds are not offered at any of our properties; however, guests may request a baby crib for an additional fee. Guests are responsible for bringing linen and towels for the baby crib. Baby chairs and other baby amenities are not available unless explicitly specified in the property listing.
A limited number of our properties are pet-friendly. This will be indicated in the description of each property. If you are traveling with a pet, please make sure to inform us at the time of your reservation.
8. Non-Smoking Policy
All our properties are non-smoking. In case guests do smoke inside the properties, a fine of €300 will be charged.
9. House Rules
Each property listed on FlatAway may have specific house rules set by the property owner or manager. By booking a property, you agree to comply with these house rules during your stay. Failure to adhere to the house rules may result in additional charges or the termination of your reservation without a refund.
9.Taxes and Fees All amounts listed on our platform are inclusive of tourist taxes and VAT, where applicable. By booking a property, you agree to pay all fees associated with your reservation, including any required deposits, taxes, and service charges.
Please ensure that you review and understand this Reservation Policy before making a booking on FlatAway. If you have any questions or concerns about this Policy, please contact our customer support team at firstname.lastname@example.org
Join our community & never miss a thing
Ready to rent?
Reserve your next flat away in just a few clicks! Enjoy smooth communication with our expert team and relish the comfort of an apartment fully equipped for remote work.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.