We love animals but they are not allowed in most of our properties. If you are travelling with a pet, get in touch with us first and we will recommend some places. Alternatively check our pet friendly properties list here.

We don’t provide baby chairs.

Yes, we can provide a baby crib. The cost is EUR20 for your whole stay. We don’t provide any sheets for the baby crib due to sanitary restrictions. Please, bring your own.

Yes, you and your sunshine are welcome in all our properties. We can provide a baby crib for a small fee.

Yes. Pursuant to Art. 116 of the Bulgarian Law on Tourism we are required to submit your personal details and the details of everyone else residing at the property with you to the Bulgarian authorities. Upon booking you will be given access to a secure online registration form, which you are required to complete. Failure to fill out the form or entering false data will result in the cancelation of your reservation and you will not be refunded.

That depends 🙂 You can always ask us and if it is possible, it will be free of charge.

That depends 🙂 You can always ask us and if it is possible, it will be free of charge.

The standard check out time is 12:00 (12 PM).

The standard check in time is 15:00(3 PM).

Yes if you do it in time. Here is a quick summary of our general cancellation policy:

• if you cancel your reservation thirty (30) days or more prior to the first day of your stay, you will receive full refund of the Reservation Fee, with exception of any transaction cost Flat Away have done
• if you cancel your reservation between thirty (30) days and 2 weeks before the first day of your stay, you will receive a refund of 50% of the Reservation Fee;
• if you cancel your reservation fourteen (14) days or less before the first day of your stay, you will not receive a refund of the Reservation Fee;
• if you cancel your reservation during the period of your stay (for example, if you want to check out before the agreed check-out date), you will not receive any refund of the Reservation Fee;