We love animals but they are not allowed in most of our properties. If you are travelling with a pet, get in touch with us first and we will recommend some places. Alternatively check our pet friendly properties list here.

We don’t provide baby chairs.

Yes, we can provide a baby crib. The cost is EUR20 for your whole stay. We don’t provide any sheets for the baby crib due to sanitary restrictions. Please, bring your own.

Yes, you and your sunshine are welcome in all our properties. We can provide a baby crib for a small fee.

Yes. Pursuant to Art. 116 of the Bulgarian Law on Tourism we are required to submit your personal details and the details of everyone else residing at the property with you to the Bulgarian authorities. Upon booking you will be given access to a secure online registration form, which you are required to complete. Failure to fill out the form or entering false data will result in the cancelation of your reservation and you will not be refunded.

That depends 🙂 You can always ask us and if it is possible, it will be free of charge.

That depends 🙂 You can always ask us and if it is possible, it will be free of charge.

The standard check out time is 12:00 (12 PM).

The standard check in time is 15:00(3 PM).

Yes if you do it in time. Here is a quick summary of our general cancellation policy:

• if you cancel your reservation thirty (30) days or more prior to the first day of your stay, you will receive full refund of the Reservation Fee, with exception of any transaction cost Flat Away have done
• if you cancel your reservation between thirty (30) days and 2 weeks before the first day of your stay, you will receive a refund of 50% of the Reservation Fee;
• if you cancel your reservation fourteen (14) days or less before the first day of your stay, you will not receive a refund of the Reservation Fee;
• if you cancel your reservation during the period of your stay (for example, if you want to check out before the agreed check-out date), you will not receive any refund of the Reservation Fee;

That depends! Best thing to do is to drop us a line, if the property is available we will happily extend your reservation. If it is occupied for the extension period we will work with you to find a great alternative.

Most of our properties are in top central locations. This is great, but the downside is that parking spaces are scarce. Please check the amenities list of the property prior to booking – we always indicate if there is a dedicated parking spot. If there isn’t one, the digital guide you will receive upon booking confirmation will contain information regarding parking options nearby.

Here is a lab where you could have a test and get a certificate in English: https://cibalab.com/wp/coronavirus-pcr/
Please, check carefully the business hours and the addresses where they make the tests.

Yes, for all short term rentals. If you require a long term stay we can have them in the price or paid separately.

Your personal data will be duly processed by the management company Flat Manager Ltd, UIC 202684022, a licensed personal data administrator. The data is handled in accordance with the Personal Data Protection Act and the General Regulation for the Protection of Personal Data (EU) 2016/679. Please note that pursuant to Art. 116 of the Bulgarian Law on Tourism we are required to submit your personal details and the details of everyone else residing at the property with you to the Bulgarian authorities. Upon booking you will be given access to a secure online registration form, which you are required to complete. Failure to fill out the form or entering false data will result in the cancelation of your reservation and you will not be refunded.

Yes, we can help with:

• Airport transfers
• On-demand cleaning
• Baby cribs
• Surprise welcome packages

We always try to provide the best experience possible so ask us if you need anything else. Check out our full list on your specific guide.

A professionally serviced property is what FlatAway is all about. It is like an Airbnb but much much better because a team of hospitality professionals makes sure you have a flawless experience. You get premium properties and 24/7 support by real humans that pick up the phone and will come to the apartment to help if needed. In addition, you get a digital guide of the property and the surrounding area with recommendations of places to visit and activities to experience. 

Please use the big metal/plastic containers you will find on the streets for any kind of waste.

No, smoking is strictly prohibited in all of our properties. You can smoke outside or if there is an open terrace at the property.

We have detailed instructions in your guide. Go to the “Appliances” section and you will see the steps with pictures.

We have detailed instructions in your guide. Go to the “Appliances” section and you will see the steps with pictures.

We have detailed instructions in your guide. Go to the “Appliances” section and you will see the steps with pictures.

We always check the TVs and make sure that they are working.
If you are unable to get cable tv:
Make sure that the TV and the Receiver are turned on
Check the source and make sure it is the correct one. 99% of cases it should be on HDMI 1.

This usually fixes it! If that is not the case, get in touch with us.

• Online payment with credit or debit card via FlatAway, facilitated by Stripe.
• Online payment via a virtual POS terminal, facilitated by MyPOS.
• Bank transfer (for reservations longer than 1 month)

No, we don’t accept cash payments.

Yes, we process bookings via Stripe. They are the leader in the field of online payments and enable us to accept payments securely. Your information is not shared and is encrypted as per the current best practices.